Customer ServiceCreate a New Topic in Customer Service
View all Customer Service Topics
Latest Forum TopicsUpcoming Changes to TS16949 (automotive) Certification
: Feb 27th - We just completed our TS audit and was advised by our auditor of the changes with the new system which will be live in 2018. A large change is that all of our suppliers will now have to to TS registered and you have to audit them to this standard if they are not - length of audit depends on the number of employees.
Are other MAPP members being told the same thing? How are you handling this major change.
Scott TitzerCommentCharge to Store Inactive Injection Molds
: Feb 24th - How much should a customer be charged to store their inactive injection molds at an injection molder?CommentGlobal Standards for Plastics Certification (GSPC)
: Feb 22nd - We are evaluating the benefit of pursuing the Global Standards for Plastics Certification (GSPC) for our team members. I am curious as to how many MAPP companies feature this in their training program and opinion of it?
Charles A SholtisCommentFMLA------Disability?
: Feb 22nd - Fellow MAPP members--Hypothetically, a team member came in with a doctors note for a few weeks off related to a previous heart medical condition, then extending on FMLA if no improvement in health. Time passes and the associate comes back with a note from a doctor requesting more information about the equipment team member works around in order to determine if he can return to work. The team member has a pacemaker. The associate's doctor requests details such as the motors, job description, etc. As an employer what are we required to provide to an MD in the context of this situation? It may head on to a long term disability status.CommentIndividual Looking for Plastic Processor
: Feb 15th - Steve Fortner has a mold and is in need of fire-retardant ABS plastic for his 1-off mold.
Please call 317-407-2203 if you can assist him.
Group ListAllen, Dominique - Customer Logistics Coordinator
Bender, Bryn - Coordinator
Bishop, Ron - Technical Manager
Bursley, Terry - Customer Service
Cochran, Brian - Technical Manager
Dudeck, Katie - Contract Administrator\Customer Service
Elliott, Deborah - Customer Service
Feitoza, Ingrid - Engineering and Sales Assistant
Fogle, Diane - Customer Service
Good, Monica - Customer Service Manager
Hewitt, Bill - Marketing and Customer Service Manager
Holbrook, Catrina - Customer Service Rep.
Joel, Lori - Supply Chain Mgr
Justinger, Scott - Tech Development Manager
Lawrence, Audrey - Customer Service
Lehman, Lisa - Executive Assistant / Customer Service Manager
Letts, Mike - Business Development
Marshal, Michelle - Sr Program Mgr
Masternak, Kari - Customer Service Manager
May, Cindy - Office Manager
Moran, Connie - Customer Service
Poling, Darrell - Material Mgr
Prinkey, Allison - Customer Service Manager
Robert, Beth - Administrator
Spencer, Dawn - Customer Service Rep
Steingraber, Danny - Customer Service
Sumpter, Charlotte - Admin
Tabor, Mike - Materials Manager
Urey, Brandi - Communications Coordinator
VanCamp, Fred - General Manager
Vandentoorn, Bill - CS/Scheduler
Vierling, Lisa - Customer Service Manager
Washburn, Shonda - Customer Service Coordinator
Zimmer, Robin - Production Control Manager